Submit a Ticket - Support Team
About our team
Support Team for Prof Business
- Purpose: Provide timely customer support, from triage to resolution
- Access: Customers can view and follow their tickets in the portal
- SLA: Service levels enforced until tickets reach “Solved”
- Working hours: Standard 40 hours/week
- Assignment: Manual (no auto-assignment)
- Channels: Email (domain: prof.business); website: PB 2030
- Member: Ahmed Hashem
- Notes: Live chat and web form are currently disabled